Troubleshooting
What to do when something does not work.
I cannot sign in
Use Forgot password on the sign-in page. If no email arrives within a few minutes, check your spam folder; if it still does not arrive, contact support from an address you can read and say which account it is.
My audit is taking a long time
Audits run in the background in short slices, so a site with many pages takes longer. If an audit shows no progress for a long time, it may have stopped on an error; the project will say so, and you can start a new one.
My invitation link does not work
Invitations expire after 14 days and can be revoked. Make sure you are signed in with the address that was invited, and if it has expired, ask for a new one.
I reached a limit
The message names the limit. Your Billing page shows your usage against each one. Archive or remove items you no longer need to free room.
I saw an error page with a reference
Try again first; most errors are temporary. If it keeps happening, contact support and include the reference shown on the page - it lets us find what went wrong without you sending anything else.
Did this not answer your question? Contact support or go back to the help center.